Can't Get to Barking?
Post It To Us
Board-level repair is rare — most towns don't have anyone doing it. If you're outside London, send the device to us and we'll diagnose it free and tell you what it needs before you commit to anything.
Four steps, no surprises.
You'll know the price before any work starts, and if we can't fix it you don't pay a repair fee.
1. Tell us the fault
Send a quote request or message us on WhatsApp with the model and what's wrong. We'll say straight away whether it's worth posting.
2. Pack it properly
Bubble wrap, a rigid box, and tracked postage. Don't include chargers or accessories unless we've asked for them. See the packing guide.
3. We diagnose it free
We inspect it under microscope and come back with a fixed price. Nothing goes ahead until you say yes.
4. Repaired and returned
Tested, then sent back tracked and insured. Return postage is quoted with the repair so there's nothing added later.
The repairs most
local shops turn away.
A screen or a battery is usually worth doing locally. What's worth posting is the work that needs a microscope and a hot air station — the faults a general repair shop will quote you a replacement for.
Fault-finding on a laptop boardPacking it properly takes five minutes.
Most devices that arrive damaged were posted in a padded envelope. A rigid box and a bit of bubble wrap is all it takes.
Use a rigid box, not a jiffy bag
A cardboard box with at least 5cm of space around the device on every side. Padded envelopes offer no protection against a drop, and drops are what happens in a sorting office.
Wrap the device itself
Two or three layers of bubble wrap taped closed, so the device can't slide out. If you don't have bubble wrap, a towel or thick clothing works. Never use loose packing peanuts against a screen.
Fill every gap
Scrunched newspaper or more bubble wrap until nothing moves when you shake the box. Movement inside the box is what breaks screens and snaps ports in transit.
Put the repair slip inside
Book the device in first and print the slip — it carries your reference, the fault and your return address. If you can't print, write the reference on a piece of paper and put that in instead.
Leave accessories at home
No chargers, cases, cables, controllers or SD cards unless we've specifically asked for them. Fewer items means fewer things to go missing, and a smaller box to post.
Send it tracked and insured
Royal Mail Special Delivery, DPD, Evri or DHL are all fine — the important part is that it's tracked and insured for what the device is worth. Keep the tracking number so you can follow it.
Postal address
GadgyFix
127 Waterside Close
Barking, London IG11 9EN
Please message us before posting so we know it's coming and can watch for it. Include a note inside with your name, phone number and a line about the fault.
Not sure it's worth posting?
Message us the model and the fault — we'll tell you honestly before you spend anything on postage.